About

Detail-oriented Bachelor of Arts graduate with foundational experience in data management, operational coordination, and digital content support. Eager to apply strong analytical and communication skills within a dynamic apprenticeship at American Express, contributing to process optimization, data integrity, and enhanced learning initiatives.

Work

ExpressBees
|

Freelance Back Office Executive

Remote, Uttar Pradesh, India

Summary

Managed critical daily data operations and supported cross-functional teams, ensuring data accuracy and efficient resolution tracking for a remote logistics environment.

Highlights

Managed daily data records and maintained Excel-based trackers, ensuring accuracy and accessibility for operational insights.

Updated internal records related to deliveries and customer issues, contributing to streamlined information flow and timely problem resolution.

Collaborated with logistics and support teams to track and resolve customer issues, enhancing communication efficiency across departments.

Coordinated cash reconciliation and prepared status reports, maintaining financial data integrity and supporting timely decision-making.

Maintained comprehensive digital records and disseminated critical updates to team leads, improving overall data management and team awareness.

SHUBHAM SHUKLA

Aspiring Learning & Development Professional | Data & Operations Support
Sitapur, IN.

Education

University of Lucknow | Sri Krishna College
Sitapur, Uttar Pradesh, India

Bachelor of Arts (BA)

Arts

Grade: 7.02 CGPA (First Division)

Languages

Hindi
English

Certificates

Global Service Desk Certificate

Issued By

NIIT Foundation

TCS ION Career Edge - Young Professional

Issued By

TCS ION

Skills

Learning & Development Technologies

LMS Familiarity, Digital Learning Platforms, Content Management Systems, Learning Operations.

Data Management & Analysis

MS Excel, Data Entry, Data Filtering, Data Formatting, Spreadsheet Management, Record Keeping, Data Tracking.

Communication & Collaboration

Written Communication, Verbal Communication, Cross-functional Collaboration, Stakeholder Communication, Team Collaboration.

Operational Support

Documentation, Reporting, Coordination, Process Adherence, Attention to Detail, Time Management.